We always strive to offer you the best product and service possible. See here for more options on how to contact us. Send us an email to via your registered email address. Our team will be glad to assist you in English, Urdu, Bengali or Tagalog. You can be assisted every day from 9 AM to 9 PM local time. You can upload your Proof of address document directly in the Taptap Send app. Receipts from Taptap Send will not be accepted. Box), and must be less than 6 months old. all sorts of utility bills (electricity, gas, internet)Īny of the documents above must have your name and residential address (not a P.O.Money exchange/transfer slips (received when you send money at an Exchange shop).You can submit any of the following documents to us: This is a requirement in the UAE to ensure the authenticity of your account as well as a safe and secure user experience. In the UAE, we are required to verify your address. Within 30 days of your first attempted transfer, you will need to have a proof of address document verified. Mashreq Bank may issue a temporary 3 AED charge to your card when you add it to Taptap Send, but it is a temporary hold that should be removed shortly after it is applied.ģ. You can check with your card issuer to confirm what their fees are for using their card. Taptap Send does not charge any fees, but some Salary card issuers may charge a transaction fee. Once your card is added successfully, you can use it to send money securely.Follow the instructions here on how to add a payment card.Taptap Send does not charge any fees, but some banks might apply an extra fee for remittances. When you send money via Taptap Send, your bank may send you a text message or a notification to confirm the transaction. Once connected successfully, you may see Taptap Send (DIFC) Limited added to the list of your beneficiaries on your bank app/ platform.See instructions related to your bank here: How to link your UAE bank account.Taptap Send does not have access to your banking details. We use Lean, a secure third-party platform to link your UAE bank account.You need to have access to your online banking, as you’ll be asked to enter your username, or customer ID and password to connect to your bank account.We don't charge any transfer fees.ġ- You need to verify your account before making a transfer:īy uploading your Emirates ID (example below), you’ll be able to verify your account.Ģ- You can choose one of the methods below to pay for your money transfers: We will simply charge a small % of the exchange rate. We also have rolling limits applicable every 30, 90, and 365 days.The maximum amount you can send via Taptap Send for a single transaction is AED 8,500.You can also see this list on our website. Open the app and select the receiving country from the list on the homepage. You can send money to many countries across Asia, Africa and South America, with more coming soon. a debit or salary card (Visa/ Mastercard), or an active UAE bank account to which you have online banking access.You need to be physically located in the UAE to create an account with Taptap Send when signing up. It is a simple, safe and secure process that complies with local regulations and requirements. You need to sign up in order to send money via Taptap Send. Please find below useful information regarding sending money from the UAE.
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